Welcome to the Amazon Gift Card & amazon.com/redeem FAQ Hub — your complete guide to redeeming, checking, and protecting Amazon gift cards. Whether you want to find your balance, redeem a card, or stay safe from scams, this page has you covered.
Problem 1: Invalid Code at Amazon.com/redeem
Check for typos (O vs 0, I vs 1).
Make sure you’re redeeming on the correct country site.
Problem 2: Balance Not Updating After Redemption
Refresh your account.
Check Order History to see if the gift card was applied.
Problem 3: Amazon Redeem Code Already Used
Verify your gift card activity.
Contact Amazon support with proof of purchase.
An Amazon gift card is a prepaid card used to buy eligible products on Amazon. Available in physical, eGift, and print-at-home formats, each card comes with a unique claim code. To redeem, simply visit amazon.com/redeem, sign in, and enter the code.
Option 1 – Website:
Go to amazon.com/redeem.
Sign in to your Amazon account.
Enter the claim code and click Apply to Your Balance.
Option 2 – Amazon App:
Open the app → Menu (☰) → Your Account.
Tap Manage Gift Card Balance → Redeem a Gift Card.
Enter or scan the claim code.
You can check at any time by going to Gift Cards in your account or directly visiting amazon.com/redeem and logging in — your balance is displayed on the redemption page.
In most countries, Amazon gift cards never expire, but promotional ones may have expiry dates.
Typos or wrong characters entered at amazon.com/redeem
Wrong Amazon country site (US card vs. UK card)
Already redeemed code
Invalid card from unauthorized seller
Refresh the page at amazon.com/redeem.
Log out and back in.
Check Order History to see if it was applied to an order.
No. Balances redeemed via amazon.com/redeem are locked to the account used.
If the claim code hasn’t been redeemed, enter it at amazon.com/redeem immediately. If stolen and already redeemed, Amazon can’t replace it without proof of purchase.
Scammers may impersonate Amazon or tech support, asking you to buy gift cards and send them the claim codes via phone or email. They often instruct victims to redeem or verify at fake amazon.com/redeem pages — which are phishing sites.
Always use the official amazon.com/redeem link.
Never give your claim code to anyone.
Avoid paying bills or fines with gift cards.
Report it immediately at Amazon’s Gift Card Scam Help page.
If in the U.S., file with the FTC.
Stop all communication with the scammer.
Yes. Redeem each card at amazon.com/redeem — the amounts will combine in your Amazon balance.
No. amazon.com/redeem is only for entering claim codes. To add funds, go to Reload Your Balance in your account.
Yes. Once redeemed via amazon.com/redeem, your balance will automatically be used toward Prime renewal.
Always redeem at amazon.com/redeem — never on a third-party site.
Check your balance regularly to track spending.
Be alert for scam attempts involving fake redemption pages.
We are not Amazon.
This website is not affiliated with, endorsed by, or sponsored by Amazon.com, Inc. The content provided here is for informational and educational purposes only. All trademarks, including “Amazon,” “Amazon.com,” and “amazon.com/redeem,” are the property of their respective owners.
We do not sell or issue Amazon Gift Cards. Any references to Amazon or its services are strictly for descriptive and explanatory purposes.
Always use caution and only visit the official Amazon website — https://www.amazon.com — for purchasing or redeeming gift cards. If you have questions or concerns about your Amazon account or gift card, please contact Amazon Customer Support directly.